There is a surge of backlash against SSA’s escalating reliance on online identity proofing tools for routine transactions.

With your phone number, a hacker can start gaining access to your online accounts and even trick automated systems into thinking they are you when calling customer service.

Only a few days after a federal judge struck down Humana’s lawsuit challenging the Medicare Advantage star ratings system, the insurer is once more suing the Centers for Medicare and Medicaid Services ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

Question: I recently saw an article that Medicare is issuing new ID cards due to a data breach. When will mine arrive? Answer: You did hear correctly that there was a data breach and Centers for ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

Those who are willing to build relationships, leverage modern tools and commit to the long game can establish a thriving ...

The Washington Post reports the SSA is “temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line, increasing the number ...

The Washington Post reports the SSA is “temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line, increasing the number of ...

Q2 2025 Earnings Conference Call August 7, 2025 8:30 AM ETCompany ParticipantsJon Philip Andrews - Vice President ...