Alibaba GroupBABA and JD.comJD are two of China’s largest e-commerce players, each playing a critical role in shaping the ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New ...

Brand loyalty is measured through consumer retention and customer satisfaction surveys. Brand-loyal customers believe a certain brand represents higher quality and better service than competitors.

Optimising your booking flow means making every step a customer takes, from deciding to buy or book something to receiving ...

Customer journeys and emotional experiences ... businesses must rethink loyalty not as a program, but as a product of every interaction. This article explores how companies are designing for ...

The most challenging — and satisfying — brainteaser in the world is discovering a way to either earn or use points to book a hotel that is not actually part of a traditional loyalty program. I grapple ...

If you are a Kotak Solitaire Program customer, consider the Kotak Solitaire Credit Card, as the annual fee is waived. Gopal Gidwani is a freelance personal finance content writer with 15+ years of ...

Eric Almquist is a partner with Bain & Company’s Customer Strategy & Marketing practice and the global head of consumer insights for Bain. John Senior is a partner with Bain & Company’s ...

whereas a good experience enhances brand loyalty and customer retention. It can also be a key point of scrutiny for the regulators. Replacement vehicle provision is a fundamental component of a motor ...

GRAND RAPIDS, Mich., May 6, 2025 /PRNewswire/ -- Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed ...