Live chat software provides a chat interface for businesses to communicate with customers in real-time. The chat functionality can be integrated into your website or app, usually as a pop-up.

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

There are simple tricks that can get callers through to a human faster – and some of them are surprisingly effective ...

The new feature lets you video chat with 911 dispatchers and emergency responders, aiding them in finding you fast when you need help. Apple’s Emergency SOS could already relay a voice call and ...