Live chat software provides a chat interface for businesses to communicate with customers in real-time. The chat functionality can be integrated into your website or app, usually as a pop-up.

4. Determing Your Return on Investment: Live chat provides straightforward metrics and statistics on client engagement to help determine your return on investment based on your goals.

It’s no secret that live chat software is a powerful tool for businesses of all sizes. In today’s digital age, customers expect companies to be available 24/7 to answer their questions and ...

If a visitor engages with a live chat agent, they’re 2.8 times more likely to end up purchasing a product and typically spend 60 percent more per purchase. How consumers want to instantly connect with ...

Worse yet, a live chat agent that wanted to ask me questions instead of the other way around, and using that chat to promote their product’s latest features. Both of these were negative experiences.

In a review of more than 45 million live chats across 14 industries from January 1 to December 31, 2018, Comm100 found that the aggregate customer satisfaction rate as reported on post-chat ...

Airship Live Chat enables marketers to proactively trigger real-time, personalized invitations to chat within the app or over SMS, building automated customer journeys that increase conversions ...

The expansion of live chat is proof of our commitment to doing just that.” Live chat offers many benefits to the customer including: • Shorter wait times for customers to contact an agent ...

The live chat provides an easy to use customer interface, while maintaining a robust set of administrative tools, features and options, which allows the help desk agent to quickly view ...

In May we reported Google was testing a "chat with a live agent" button for some local panels within Google Search. Well, that feature might be rolling out more fully now.