Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Customer service is crucial to building brand loyalty, driving sales, and establishing your business reputation. Here's everything you need to know.

The IBM Watson Engagement Advisor will help companies make their interactions count by knowing, delivering and learning what each customer wants—in the context of their preferences and actions ...

DELHI: 24 Nov. 2022 — Vehicle owners in India place a great level of importance on proactive service advisor-led interaction during their service experience, according to the J.D. Power 2022 India ...