standardmedia.co.ke15h
Survey: Poor service, high fees drive customers to change banks
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
Tuko4h
More than Half of Kenyans Prefer Mobile Banking, Cite High Fees and Poor Services from Banks
Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...
Tuko on MSN22h
Equity Bank Lowers Loan Fees by 3% After CBK Cut Base Interest Rate to 10.75%, Joins Other Lenders
Equity Bank adhered to the Central Bank of Kenya (CBK) directives, lowering its shilling-denominated loan fees by 3%, joining ...
standardmedia.co.ke7h
Equity Bank cuts loan interest rates by largest margin
Equity Bank, the largest lender in Kenya by customer numbers, has announced a substantial reduction in interest rates, ...
The Kenya Times on MSN23h
How to Increase Safaricom Fuliza Limit for Safaricom Users
Fuliza is a continuous overdraft service that allows MPESA customers to complete transactions when they do not have ...
Daily Nation on MSN4h
Clients push banks to grow branches despite high cost
Most bank branches, however, remain concentrated in urban centres with 36.8 per cent in Nairobi County. Other regions with ...