Areas of expertise: IT operations and infrastructure management — including leadership and strategy, cloud platforms, device ...

“There have been a lot of layoffs,” said David Foote, chief analyst and research officer ... especially tier-one and tier-two help desk jobs — are expected to be hit particularly hard ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...