A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Conduent, a third-party customer service call center, is used by the state for Electronic Benefit Transfer (EBT) card support ...

Senator Jim Justice (R-WV) and Senator Ruben Gallego (D-AZ) introduced bipartisan legislation today aimed at protecting ...

Over the weekend, Conduent’s EBT IVR call center will be unavailable as the company continues its investigation,” state ...

Becoming a Televerde employee isn’t easy. “We get 100 applicants for 10 or 15 openings,” said Televerde Chief Executive Vince ...

The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense ...

Storm victims receive assistance through the Alamance County call center.

Greetings TCPAWorld! Happy Monday! If you’ve ever been stuck shouting “representative or agent” or pressing zero repeatedly into the void of an automated system, this one’s for you.

To support residents impacted by the flooding in the Vado area, Doña Ana County has established a dedicated call center to answer questions and connect the publ ...

Idaho is planning to revitalize its emergency response with new tech that will connect 911 call centers, allowing dispatchers to geolocate callers immediately and receive texts, photos, videos and ...

Microsoft saved more than $500 million in its call centers alone last year by using artificial intelligence, Bloomberg News reported on Wednesday.

Incoming Immokalee High School freshmen will soon meet volunteer mentors through Guadalupe Center's program that guides first-generation students through their educational journey.