When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Johnny C. Taylor Jr. tackles your human resources questions as part of a series for USA TODAY. Taylor is president and CEO of the Society for Human Resource Management, the world's largest HR ...

The email you send right after an interview can make all the difference between landing an offer and getting rejected. Think of your followup email not as a thank-you note, but rather as an “Impact ...