While human reps at Allstate still have jobs for now, it's early days for AI-driven customer service in the insurance ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Positive Farmers reviews on Reddit cite personalized customer service through the company’s large network of local agents as an advantage. Reddit users unhappy with Farmers insurance mention the ...

Nationwide requires owners of birds, reptiles, rodents and other exotic pets to call a Nationwide Pet Insurance customer service representative to receive information about plans, coverage and costs.

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Cocolife was recently honored with the prestigious CXP Best Customer Experience Award 2024 and recognized at the International Finance Awards.

Niva Bupa Health Insurance sees significant growth in premium and market share, CEO Krishnan Ramachandran shares insights ...