This new feature will let you pay the bills and recharge services directly through WhatsApp, to eliminate the hassle of ...

"Help me analyze customer feedback to spot business opportunities. I'll share recent customer messages, questions, and comments. After each piece of feedback, identify potential product ideas or ...

Today, businesses are constantly looking for ways to streamline communication, boost efficiency, and enhance customer interactions. One powerful tool that has gained immense popularity is ChatGPT an ...

Even famed tech companies like Netscape and Friendster that pioneer product categories can lose their dominance to new rivals ...

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

How Do Personalized AI Assistants Impact Daily Life? Explore the transformative influence of personalized AI assistants on ...

An update to RCS is about to offer more features to messages that travel between Apple and Android phones—though blue and ...

Direct customer feedback is the best indicator of a company’s overall performance. When you actively engage with your customers, you quickly learn of their likes and dislikes, which gives you the ...

But things are a little different if you're chatting online or over texts. Unless your messages are end-to-end encrypted, they could potentially be accessed by malicious actors, the government or ...

The work of diversity, equity, and inclusion (DEI) is undoubtedly more challenging than it was a few years ago, due to anti-DEI lawsuits, social media campaigns, shareholder activism, and ...

Effective product messaging is clear, relevant and focused on solving customer problems, not just listing features.