An Instacart shopper’s claim that the grocery delivery service’s customer service arm canceled an order she had already completed just to spite her has drawn over 57,000 views on TikTok.

"So not only did I pay a $74, almost $75, service fee to Instacart, but I also just gave them away about $78 on markups," vane.ssota says in the video. "I am mind-blown.

An Instacart worker shared a rather detailed list of demands she received from a customer, and it has incited much discussion about what is fair to expect from a hired grocery shopper. On Aug. 1 ...

Instacart asked for a photo of his ID in order to reactivate his account, the customer said. He says he got back on Instacart long enough to place another order — then, the company deactivated ...

5 Rules for Being a Better Instacart Customer Despite how reliant customers have become on app-based services, they don't always treat workers with the respect (or tips) they deserve.

“I shop for Instacart and when the customer doesn’t respond it is frustrating, we’re timed,” another explained, “but NEVER am I rude. I just do my job the BEST I can.” ...

Instacart is focused on customer acquisition and is pleased with its efforts in this area. The company has 25 million annual customers, meaning there is also a large opportunity in increasing ...

Legal Issues D.C. sues Instacart, alleging ‘deceptive’ service fees and unpaid sales taxes August 27, 2020 More than 4 years ago ...