Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

This is the last call to apply to attend our roundtable discussion on 'Understanding the draft Data Protection Rules' on Feb ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

We recently compiled a list of the Top 10 AI News and Ratings You Probably Missed. In this article, we are going to take a ...

Erste Group downgraded Infosys (INFY) to Hold from Buy. The company’s growth momentum has improved slightly in recent quarters, but its ...

In an interview with ET Francisco DSouza, cofounder and managing partner of New York-based private equity firm Recognize said ...

Seven digital learning centres will be established and Infosys Springboard will be used for creating high-quality content for ...

Though AI-driven company IT spend may favor Unisys, it lags behind key peers like Accenture and Infosys in fundamental ...

And when senior business leaders S N Subrahmanyan and N R Narayana Murthy, the faces of Larsen & Toubro and Infosys, call for longer work hours, it increases the pressure on working folk.

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Narayana Murthy, co-founder of Infosys, has clarified his controversial stance on long work hours, emphasizing that no one should be forced to work 70 hours a week. Speaking at the Kilachand Memorial ...