This is the last call to apply to attend our roundtable discussion on 'Understanding the draft Data Protection Rules' on Feb ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

We recently compiled a list of the Top 10 AI News and Ratings You Probably Missed. In this article, we are going to take a ...