Successful service lines have physician alignment, operational accountability, effective communication, robust data analytics, and a grasp of quality outcomes, this chief clinical officer says.

An infographic (below) summarizes the company's outlook for the year ahead. It covers six predictions: the continued rise of social shopping, chatbots and messaging apps, social-powered customer ...

and service outages. To see how the big channels stack up against each other, check out the infographic: Laura Forer is a freelance writer, email and content strategist, and crossword puzzle ...