Demonstrating that you truly care about your customers is a powerful tool that can lead to increased sales, improved brand image and ... it means the customer service agent is hearing what the ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Brand reputation and online image ... customer service team fresh for any inquiries that need a more dynamic response. A chief cause of escalating tempers is being passed around from one agent ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

It's not any better at understanding my problem than the typing robot, but it's also not so sure I'm ready to get to an agent just yet ... including customer service. Businesses say it's the ...

ServiceNow is looking to take on industry giant Salesforce with its next-generation CRM platform, enhanced with agentic AI, in a bid to help significantly improve efficiency across the board.

What Are Some of the Most Important Skills of a Customer Service Agent? Effective customer service agents are skilled at listening and being empathetic. They're also very good at problem-solving ...

Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer ... into agent performance and improvement opportunities, thus helping you work toward ...

One persona might be a customer-service agent helping a customer deal with credit card fraud, he said. "How do you look at that use case and layer an AI engine on top of it, and then say, what are ...