Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

A woman who dressed up for her friend's wedding was left baffled when the bride later implied she had overdressed. The woman ...

The Australian banking lobby chief has revealed some customers are ignoring warnings about scammers, at an inquiry into new laws to help victims. Bank Association chief Anna Bligh made the ...