A report out this week shows that 87% of customer Facebook messages are ignored. Many customers will turn to Facebook and other social media when issues arise, expecting to be heard. Just like ...
Monica Chege, head of marketing and communication ... of feedback offers a valuable perspective on our customers’ evolving needs. Ignoring these insights is more than just a missed opportunity ...
Monica Chege is the head of marketing and communication at Jubilee Health Insurance.
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