For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother would ...

Despite my own fiercely held belief in thank-you notes, I do think there are a handful of situations where traditional thank-you note etiquette can be relaxed in favor of more casual expressions of ...

I grew up being told the importance of writing thank-you notes. My children began resisting the task, seeing it as tedious and unnecessary. Now, they must write thank you notes before they are able to ...