Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

One of the biggest impressions the COVID-19 pandemic left on the world was the change to the traditional workplace setup. Remote work is becoming commonplace in many industries, and an Upwork study ...