Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

Gong, the leading revenue AI company, today announced that it has been selected by Zendesk, a pioneer and market leader in ...

See how total commerce and total experience work, the stack to buy, a 90-day pilot plan, and the KPIs that prove ROI, without ...

Modern dining ventures rely on far more technology than most guests ever realize. What once revolved around kitchens and cash registers now depends on intricate ...

This has been a big week for AI companies signing enterprise deals, with Zendesk unveiling new AI agents that are supposed to ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Explore CSA's AI Trustworthy Pledge, its four principles, and how a Zendesk case study demonstrates governance, privacy, and ...

Hopper Inc. became one of Canada’s most valuable private technology companies by using artificial intelligence to build a challenger to online travel giants Expedia EXPE-Q and Booking.com BKNG-Q. Now ...

"Second, the numbers being shared are incorrect and part of an attempt to extort a payment from Discord. Of the accounts ...

When external SaaS providers or cloud services degrade or go down, engineers often find themselves wondering if the issue ...

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