In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...
At e4m Auto Marketing Summit, auto industry experts delved into the transformation of brand storytelling, personalisation & how companies are responding to the growing demand for tailored experiences ...
Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively ...
Organizations are under constant churn today from new technology, changing customer expectations or competitive pressures. To succeed and adapt to these changes, one approach is to implement A/B ...
IDC conducted a survey of 417 contact centers in the United States to gather contact center performance measurements. Wide variations were seen in many of the standard contact center metrics.Where do ...
AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...
Industry experts at e4m Auto Marketing Summit 2025 explored how brands can leverage digital content and community-driven ...
Discover why referral marketing outperforms ads every time. Learn how to leverage word-of-mouth to build trust, acquire loyal ...
In an era where data reigns supreme, understanding team performance has never been more critical. This article draws on the expertise of industry leaders to ...
The development comes in the backdrop of a recent meeting between Musk and Prime Minister Narendra Modi during the latter's ...
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