When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Imagine in the near future, you call a customer service number for a cruise line and are ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...

Forbes contributors publish independent expert analyses and insights. Joe McKendrick covers how technology moves markets and careers Executives: AI is great, and will serve nicely as co-workers to ...

President Trump’s repeated claims about having “solved” the India-Pakistan war infuriated Prime Minister Narendra Modi of India. And that was only the beginning. Credit...Eric Lee/The New York Times ...