Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

Scouting America, the group once known as the Boy Scouts, has introduced two new merit badges in artificial intelligence ...

What makes some managers more valuable than others? Organizations tend to assume the answer lies in motivation and control: good managers are those who inspire effort, build team morale, or enforce ...

What channels are NFL games on today? Here's what you need to know about how to watch the NFL Week 4 games on Sunday, Sept. 28, including times, TV channels, streaming information and NFL Week 4 ...

Joe Grantham is a contributor from the UK with a degree in Classical Studies. His love for gaming is only rivaled by a deep passion for medieval history, which often seeps into his articles. With over ...

Thank you for signing up! Did you know with a Digital subscription to Yorkshire Post, you can get access to all of our premium content, as well as benefiting from fewer ads, loyalty rewards and much ...

The T-7 Red Hawk is meant to teach student pilots how to fly fifth-generation aircraft such as the F-35. Air Force officials laid out their plans for teaching instructor pilots on the T-7, and then ...

A drug derived from cannabis eases chronic lower back pain without serious side effects or signs of addiction, making it a potentially powerful alternative to existing pain medications. There are ...

The job market is tough and wage growth is sluggish — unless you have certain skills companies are willing to pay top dollar for. Some 84% of hiring managers say they plan to offer higher salaries for ...

Performances in N.Y.C. Advertisement Supported by The Broadway League and unions representing actors, stage managers and musicians are trying to negotiate new contracts, but workers are increasingly ...

Across Indian IT companies, a quiet but major change is unfolding, the middle layer of managers is slowly disappearing. As artificial intelligence takes over routine tasks like tracking progress, ...