Rich Communication Services is transforming the basic text message into a powerfu marketing channel that is set to redefine ...

The corporate tug-of-war over returning to the office has officially passed its expiration date. It seems that every week, ...

Hochiki Europe has released highlights from its 2025 Customer Survey, with respondents reporting consistently high ...

If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

Food and beverage brands can use AR packaging as a high-impact tool to engage customers, drive sales and boost word-of-mouth referrals.

By Jonathon Meany, Head of Service, Small Business, ADP Canada October is Small Business month in Canada. A time to celebrate ...

The divide between brand and performance marketing is costing retailers revenue. Against today’s collapsed marketing funnel, ...

​You can ban tools, but you can’t ban curiosity, especially among developers and product managers who are paid to be ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

By J. N. Halm I have a good friend who stays on the outskirts of the capital. He was one of the earliest to have moved to that community, when it was relatively undeveloped. The place has since become ...

As privacy laws tighten and AI matures, CMOs are rebuilding personalization around transparency, governance and value ...

Entries came from more than 100 multinationals, large established companies, new businesses and government agencies.