At a time when conversations increasingly turn in surprising directions, B2C brands can create authentic messaging aligned ...

The difference between AI success and failure often comes down to five strategic choices that leaders make about their data ...

Creating a seamless, personalized customer experience is key. But first, organizations need to get their IT systems and data ready for it. But anticipating what customers expect isn’t easy. To deliver ...

The best leaders know customer service isn't a department, it's a culture. I saw one company prove it beyond question, and it ...

Your guide to grow fast, avoid mistakes, and make optimal career moves. We’ve got exciting upcoming community events exclusively for paid newsletter subscribers. These are designed to help you connect ...

One key to effectively choosing AI tools is to involve all those who will use them – whether they are tenants or employees – ...

Three factors stood out to Matt Green when deciding to join Slim Chickens as chief development officer. First is the chicken ...

Scrunch reports that to drive revenue, brands must prioritize AI traffic, focusing on retrieval bots for real-time citations ...