Please don’t contact other members of ITS directly for help with new issues. By going through the Technology Help Desk, you are helping Enterprise Applications team members be more productive. When ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems ...

Events and Audio-Visual requests are now being taken through our Self-Service ticket site at help.luther.edu. For more in-depth directions on how to create a ticket, go to the Ticket Instructions page ...

The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The numbered ticket becomes part of the support workflow until ...