For example, it can be useful to have self-guided resources on your website that allow users to troubleshoot problems on their own before they submit help-desk tickets. After users exhaust their ...

Please contact the Technology Help Desk with any questions regarding software, technical difficulty, requests for training, Colleague or KATIE help, or request for software or process improvement. You ...

Events and Audio-Visual requests are now being taken through our Self-Service ticket site at help.luther.edu. For more in-depth directions on how to create a ticket, go to the Ticket Instructions page ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

As examples, the report points to the New Mexico Public Education Department and New Mexico Regional Education Cooperatives Association, which launched a statewide student-run help desk. Students ...