Some examples of these messages: The bogus email above is for a security service contract that you didn’t order. The scammers hope you’ll call the fake customer service number they’ve set up ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported ...

explore several examples of AI in customer service, and see what the future of AI in customer service looks like. At a basic level, AI refers to the ability of computers and machines to perform ...

American business is delivering one of history's greatest revolutions in customer convenience -- except in our industry, the one that needs the biggest change of all. For the first time we can ...