Ofcom’s annual report into customer service reveals the networks that offer the most satisfaction – and it’s not who you ...

The most effective weapon available to you today is a satisfied customer. Happy customers are not only loyal and more likely to come back for more, but they also recommend that others patronize ...

Running a business today feels like a constant race against time. Tasks pile up, decisions demand speed, and keeping ...

Running a business is never just about selling. It’s about keeping your customers happy while also making sure your products ...

Don’t overpromise. But do try to “over deliver.” • Implement a customer satisfaction survey. It’s a great way to gauge feedback on how your team performs and make any adjustments that ...

according to an American Customer Satisfaction Index travel survey. Some carriers fared better than others when it came to keeping customers happy, as Southwest Airlines roared to the top of the ...

In its Retail and Consumer Shipping study scoring brands on a scale of zero to 100, H-E-B fell a few percentage points in customer satisfaction, with a score of 82 compared to 85 last year.

the highest amount ever recorded by J.D. Power—and customers aren’t happy. According to the J.D. Power 2024 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, overall ...

But surprisingly, customer satisfaction is slightly up compared with last year, which potentially means that people think overcrowding is one of the worst elements of air travel. The study is ...

A large roster of clients isn’t enough, quality services and referrals are what makes a construction firm great, says ...