Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Customer Service have been breathing new life into emo since they formed in Halifax, Nova Scotia in 2021. They channel an incredible amount of heart into everything they do from their 2024 debut EP ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media, as a person who ...

PERSISTENTLY poor services are causing customer complaints on the Tanzania Electric Supply Co. (TANESCO) especially its ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

The agency has sought to minimize environmental oversight, and critics say the agency also has become incentivized to cut ...

Eliminating or scaling back DEI will jeopardize programs that have helped many underserved groups receive a fair shot at ...

NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.

Getty Images execs visited Android Police and eagerly highlighted their AI image generator's role in the fight for creators' ...