In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used ...

Optimized for large contact centers that deal with complex conversations across voice and messaging channels, Google Cloud Dialogflow CX extends UJET’s capabilities to a broader set of use cases ...

This expanded conversational AI capability leverages Google Cloud Dialogflow CX, and is part of Avaya’s ongoing integration of Google Cloud’s Contact Center AI (CCAI). The powerful combination ...

The goal of our partnership with Google Cloud is to continually find ... and voice-based bot framework of Google Cloud’s Dialogflow-CX. For the first time, Avaya will be introducing real-time ...

Google considers its AI expertise as a key ... The new features introduced Tuesday include Dialogflow CX, the latest version of Dialogflow, available in beta. Dialogflow is the development suite ...

A key aspect of the partnership involves the integration of Google Cloud's Dialogflow CX and Contact Center AI (CCAI) into Kapture CX’s platform. These technologies will enable brands to deliver more ...

I wanted to learn how the AgentForce agent will integrate with Google technologies like Gemini and DialogFlow to help make things easier and better for both employees and customers. But beyond any one ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the ...

"Through this collaboration with Google Cloud, we’re able to firmly distinguish ourselves in the CX industry, setting a new standard for engagement and productivity in customer interactions ...

Paris, April 9, 2025 – Capgemini today announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its ...