For example (and it’s quite an example), USAA, the insurance and financial service giant, involves all its employees in the search for customer-focused innovation, an approach that has led to ...

CX’s One-Star Review Every day, we share highly personal information, such as credit cards and Social Security numbers, with customer service representatives and automated systems.

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Customer service is defined as assistance provided by a company to people who buy or use its products or services. Good customer service is an important function that should be practiced by all ...