The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive ...

The Hub RTP development in the heart of Research Triangle Park has signed its first office tenant, the software firm Genesys, ...

In today's experience economy, customers expect seamless engagement across every touchpoint. To meet these expectations and compete in the ever-changing business landscape, many organizations are ...

Leveraging a comprehensive telecommunications solution that combines advanced SIP trunk services and call center platforms ...