Conclusion Generative AI is changing e-commerce operations in real time for numerous brands. When employed strategically, it can improve customer experience, inventory management and decision-making.

The acquisition combines two world-class datasets, enabling companies to integrate TrustRadius’ buyer intent data, intent driven leads, and customer voice content with HG Insights’ AI-powered ...

AI has revamped our sales process for the better. It helps us spot the best leads faster, personalize outreach hours faster and automate follow-ups so nothing slips through the cracks.

And yet “since November, 11x has been claiming us as a customer in a multitude of channels: in sales calls, on its website, and now even on its AI dialer.

Parloa GmbH, a startup building an AI platform for customer service, has raised $120 million from investors, valuing the company at $1 billion. The company allows businesses to develop and deploy ...

A lead score is a numerical value representing the likelihood of a potential customer converting into a paying customer. I typically see lead scores ranging from 0 to 100 and classified as cold ...

Chick-fil-A leads in customer service among the nation’s largest fast-food chains, followed by Panda Express and Starbucks, according to the ACSI. ACSI Restaurant and Food Delivery Study 2025 ...

Atlanta-based Chick-fil-A leads in customer satisfaction, besting its quick-service industry rivals for the 11th year in a row, the ACSI said in its 2025 Restaurant and Food Delivery Study.

Chick-fil-A leads in customer service among the nation’s largest fast-food chains, followed by Panda Express and Starbucks, according to the ACSI. ACSI Restaurant and Food Delivery Study 2025 ...