Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...

ATHENS, Ala. (WAFF) - The National Weather Service (NWS) confirms an EF-1 tornado touched down in Athens Tuesday evening. The NWS said the tornado hit Athens at 6:11 p.m. and had estimated peak winds ...

Significant audit findings included limited transparency of utility allocations, multiple aspects operating at an Avangrid level and inappropriate controls for customer service outsourcing.

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

SHREVEPORT, La. (KSLA) - The Louisiana Public Service Commission (LPSC) is putting energy efficiency back on the table for next Monday’s meeting. At last month’s meeting, the commission voted to cut ...

KANEOHE (HawaiiNewsNow) - Honolulu Police are investigating a cell phone service outages that it says was caused by vandals. HPD issued an alert on social media at around 7 p.m. Saturday ...

TALLAHASSEE, Fla. (WCTV) — Service was fully restored late Friday for Verizon customers in Leon County after an outage that caused trouble with calling, texting, and using their data.

Rite Aid won court approval to run an expedited process to sell customers’ prescription information to rival pharmacies as the bankrupt firm prepares to unload or close its stores. The sale ...

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. ProPublica on Monday won the prestigious Pulitzer Prize ...

After a number of reports by Lee and 404 Media over the weekend, TeleMessage removed all content from its website on Saturday and took down its archiving service on Sunday. “We are committed to ...

Brad Sherwood is one of 140 firefighters being remembered in a solemn candlelight service earlier tonight. His widow, Carrie, says he died from a heart attack after working a 24 hour shift in ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...