Chat bots are becoming all the rage in online customer service, however, before boarding the bot boat, there are several perspectives companies should consider.

Microsoft patent plans to digitally reincarnate people as chat bots from their social media output, with their own "voice fonts" and 2D/3D images.

Microsoft Business Chat is like the Bing AI bot but as a personal assistant. The AI-powered ‘knowledge navigator’ syncs your documents, emails, and more to create summaries and even suggestions.

Bing's chat AI bot wants to be your new phone assistant. Here's how it's doing it Microsoft is bringing its AI chatbot to mobile devices, as well as Skype.

A University of South Florida professor created a chat bot to motivate online learners by providing strategies to complete academic work. The chat bot, launched this spring, will undergo updates to ...

A new study from Georgia State University found that community college students receiving targeted, personal text messages from an artificial intelligence chat bot were more likely to complete tasks ...

If a chat bot is responding to queries with tight sentences, there is less reason for people to click on advertising links. “Google has a business model issue,” said Amr Awadallah, ...

The multilingual chat bot is capable of detecting up to 100 different languages. Hispanics currently make up 11% of minority drivers at U.S. Xpress which also includes American Indians, ...