Emotional intelligence experts generally agree that there are “right” or “best” answers to these scenarios, based on conflict ...

Law Roach doesn't spare any expense when it comes to recognizing good customer service. The stylist shared on Instagram on Monday, May 12, his love and appreciation for The Dominick Hotel in SoHo ...

Good customer service understands this and recognizes that consumers who contact them with an issue, first and foremost, simply want to feel heard, get the impression that they are being taken ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

If you make a promise in your ads, your company should be able to make good on that promise. Think about messaging points in the ad copy that tie to customer service: Money Back Guarantee.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

“That is not good customer service. They’re not quite ready.” The airline earlier acknowledged that rescheduling at short notice caused disruption to the travel plans of impacted customers.

Temumah argues there is “a major disconnect between what companies see as good customer service and what consumers expect. … 80% of companies think their customer service is going well, while ...

After-sales support may be provided by a retailer, manufacturer, or a third-party customer service or training provider. Typically, examples of after-sales service include support regarding ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.