Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

The Equity Release Council (the Council), in collaboration with Inclusive Outcomes, has today published a sector specific ...

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

Later life firms are encouraged to integrate vulnerability considerations into advice, product design, and customer service.

The European Central Bank (ECB) has published its Guide on outsourcing cloud services to cloud service providers (the "Guide") clarifying how ...

Security flaws in Airportr, a door-to-door luggage checking service used by 10 airlines, let hackers access user data and ...

Following years of pushback from a utility that was "adamantly opposed" to community solar, Georgia Power agreed to work "in ...

July 2023 marks the second anniversary of Consumer Duty, the FCA’s tentpole regulation designed to set higher standards for ...

Nominations are now open for the ARN Innovation Awards 2025, amplifying excellence across the Australian channel, including ...

Almost a third of AI users have entered sensitive information into ChatGPT, and 14% admit entering company trade secrets.

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...