As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Factors such as artificial intelligence (AI) and automation, the influence of social media, shifting political climates and ...

Just last week, (the exact date I cannot recall) the lights at my house flickered around 12 midnight for a while and then ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer requirements into actual product specifications. This approach is called Quality ...

“We believe that high standards of customer service are central to the success of any organisation and they are at the heart of our own strategy,” he said. “Excellent customer service really ...

has made these personalities timeless examples of excellence. Reflecting on the country's history, he also mentioned the courage of Netaji Subhas Chandra Bose, who displayed remarkable strength ...

"These remarkable organizations have set themselves apart through their relentless pursuit of service excellence and extraordinary ... With a focus on customer-centricity, LicenseFortress combines ...