Discourse around what some are calling the “Gen Z gaze” erupted on X this week as older generations complained about customer service. The “kids these days” grumblings are hardly new to ...

Months after coastal erosion shut down a section of track, Metrolink and Pacific Surfliner passenger service will resume through South Orange County this Saturday morning. Construction ...

Parloa customers can easily manage AI and human agents together, creating a single, unified approach to customer service operations. This integration matches the right agent—human or AI—to ...

Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...

Thane: The Thane traffic department announced on Tuesday that towing vans will soon resume operations, nearly six months after the service was suspended following allegations of corruption and ...

For example, she said that 500 customer service workers would be redeployed to different roles within the company this year, saving $50 million. RELATED: Salesforce agrees to buy Redwood City ...

German sportswear giant Adidas disclosed a data breach after attackers hacked a customer service provider and stole some customers' data. "adidas recently became aware that an unauthorized ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Crooks then reach out to you. AARP is seeing an uptick in complaints from consumers who have been scammed by fake customer service numbers or sites. There's bad customer service — and even worse ...

Pointer’s new role is part of a broader initiative launched by SC State President Alexander Conyers to strengthen customer service and responsiveness across the university. “In order to ...

The NJ Transit strike is over after the Brotherhood of Locomotive Engineers and Trainmen (BLET) approved a deal Sunday, but train service did not immediately resume Monday. The engineers strike ...