Some examples of customer-focused key performance objectives include attendance. Employees must show up for work to provide quality customer service. Set a goal of a percentage or number of ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

German sportswear giant Adidas disclosed a data breach after attackers hacked a customer service provider and stole some customers' data. "adidas recently became aware that an unauthorized ...

For example, she said that 500 customer service workers would be redeployed to different roles within the company this year, saving $50 million. RELATED: Salesforce agrees to buy Redwood City ...

Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...

Months after coastal erosion shut down a section of track, Metrolink and Pacific Surfliner passenger service will resume through South Orange County this Saturday morning. Construction ...

Parloa customers can easily manage AI and human agents together, creating a single, unified approach to customer service operations. This integration matches the right agent—human or AI—to ...

Metrics and evaluations of customer service performance need to be discussed, and any outstanding examples of customer service can be recognized and rewarded at these meetings. Customer complaints ...

Discourse around what some are calling the “Gen Z gaze” erupted on X this week as older generations complained about customer service. The “kids these days” grumblings are hardly new to ...

Thane: The Thane traffic department announced on Tuesday that towing vans will soon resume operations, nearly six months after the service was suspended following allegations of corruption and ...

What are some good examples of customer experience you've seen outside of pharma that the industry can learn from? The airline Southwest is known for their customer service – one example of how ...