The rise of agentic AI: By 2026, 68% of all customer service and support interactions with technology vendors are expected to be handled by agentic AI. Customer experience becomes mission-critical ...

With over 15 years of experience, Bulb's solutions help operators automate technical support processes, reduce operational costs, and improve customer satisfaction. Headquartered in Zagreb ...

With over 15 years of experience, Bulb’s solutions help operators automate technical support processes, reduce operational costs, and improve customer satisfaction. Headquartered in Zagreb ...

By impersonating legitimate customer support operations, the criminals can catch you off guard and trick you into handing over money or personal information that will later be used for fraudulent ...

An eBay customer support agent who quit after being written up for failing to explain four minutes of inactivity on his computer to his manager’s satisfaction has lost his claim for constructive ...

President Donald Trump is terminating the head of the National Portrait Gallery, continuing his aggressive moves to reshape the federal government’s cultural institutions. Trump announced Friday ...

June 6 (Reuters) - Milan Kovac, the head of Tesla's (TSLA.O), opens new tab Optimus humanoid robot program, announced his plans to step down in a post on X on Friday. Kovac became the lead of the ...

Since joining Mercedes-Benz in 2002, Jee-Seop has held key roles in sales, aftersales, and customer service in the U.S., Germany and Korea. As Head of Customer Services at Mercedes-Benz Korea ...

SINGAPORE, May 26 (Reuters) - Citigroup (C.N), opens new tab has appointed Prashant Thakker head of the corporate bank for South- and Southeast Asia, according to an internal memo. The appointment ...

The Administration has also eliminated half of the regional offices and 60 percent of the staff tasked with ensuring that Head Start programs have the day-to-day support and guidance they need to stay ...

Every day, businesses are finding new ways to leverage generative AI to streamline and improve a variety of processes—including engaging and serving their customer bases. While content creation ...