Microsoft showcased Dynamics 365 less than a week after CRM rival Salesforce debuted Einstein, an artificial intelligence technology infused into its sales, service and marketing apps.

Microsoft includes Viva Sales in its Dynamics 365 Enterprise and Dynamics 365 Premium licensing. Organizations using other CRM systems, such as Salesforce.com's product, can get access to Copilot ...

Microsoft is readying its next wave of Dynamics 365 CRM and ERP apps and updates. Officials provided partners with a three-day preview of some of what to expect with the July 2017 refresh.

Microsoft Dynamics 365 ranks as one of the best ERP systems because it is a comprehensive platform that meets all the requirements for business management. It boasts a range of applications to ...

Microsoft Dynamics 365 announced today that it will be updating Viva Sales to include generative AI, aiming to enhance productivity and customer connections. Viva Sales, which was introduced last ...

Microsoft said these agents for Dynamics 365 will continue to learn and handle new situations as they happen. Agents will work to improve their quality of service based on how issues are resolved.

“With Dynamics 365 at the center of its business transformation, the C3.ai team can streamline customer engagement across sales and customer service to bring a unique, tailored experience to its ...

Sales Agent and Sales Chat, unveiled Wednesday morning, are designed to work in conjunction with Microsoft’s own Dynamics 365 business applications and with Salesforce, whose CEO, Marc Benioff ...

Beyond the sales realm, Copilot in Dynamics 365 Business Central, Microsoft’s business management system, tries to streamline creating e-commerce product listings.