In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

New Digital Engagement integration brings Instagram, LinkedIn, X, Facebook Messenger, and WhatsApp* into Salesforce to scale ...

The new digital format is cumbersome. Using my iPad, I have been reading the original digital format for, at the very least, ...

The equipment manufacturer has responded to claims it restricts equipment owner and independent service technician access to ...

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Technology isn’t replacing humanity, it’s enhancing it. Nerhal noted that the next era of banking success will be defined by ...

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

Dubai, UAE: The Ministry of Finance (MoF) recorded outstanding results in customer satisfaction and service quality during ...

Overview: Digital transformation is no longer a trend—it's now a built-in part of business operations.The buzz around the ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs WALTHAM, Mass.--(BUSINESS ...

That’s what sets customer data management apart: the ability to eliminate silos and deliver a clear, 360-degree view of each ...