Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Sky will cut about 2,000 jobs — equivalent to 7 per cent of its workforce — as the broadcaster replaces more of its ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

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Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Dubai Electricity and Water Authority (Dewa) achieved significant strides in digital transformation, ensuring an integrated, ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Bill Becker, CEO of Recordsforce, emphasizes the transformative power of digital mailrooms, stating, "In the current ...