Mumbai: A viral post by commuter @VinodSolanki09 on X (formerly Twitter) has sparked widespread discussion about issues with ...

The COVID-19 pandemic demonstrated the importance of digital-first customer service, yet challenges remain for many companies in successfully operating with such a strategy, Forrester Research notes ...

Customer experience teams of leading e-commerce and B2B brands harness Vee24 to transform standard digital experiences into personalized interactions that drive revenue growth through higher ...

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

The equipment manufacturer has responded to claims it restricts equipment owner and independent service technician access to ...

Provide seamless digital customer service An essential factor in an uncertain economy is retaining customers. This can be tough when you aren’t communicating face-to-face with your customers as ...

The 2022 Digital-First Customer Experience Report was designed to compare the perspectives of businesses and consumers regarding self-service and digital channels, drawing on responses from 1320 ...

In recognition of this shift, Gladly has been named to the Constellation ShortList™ for Digital Customer Service and Support for Q1 2025, marking it as a leading solution for brands looking to ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a ...

NEW YORK and AUSTIN, Texas, Nov. 1, 2022 /PRNewswire/ -- Glia, the leading provider of Digital Customer Service (DCS), and Tethr, the leading AI-powered conversation intelligence platform, today ...