This is your first of three free stories this month. Become a free or sustaining member to read unlimited articles, webinars and ebooks. Non-emergency 311 call systems, used increasingly in U.S.

The technology behind a good call center experience can bolster the public’s opinion of city government, says Mark Grant, 911 communications manager of Dyersburg, Tenn. Grant says efficient ...

To ease pressure on the city's swamped 911 system, the Baltimore City Police Department recently unveiled the nation's first 311 non-emergency telephone number. To report noisy neighbors, barking dogs ...

Corpus Christi residents can now call 311 to report non-emergencies or ask questions about city services. Residents who dial 311 will be connected to a trained customer service agent who can help with ...

East Baton Rouge Parish's 311 line, used to report nonemergencies to authorities, will continue to serve St. George residents, according to an announcement from Mayor-President Sid Edwards on ...

Two sweeping reform proposals— one to revamp the city’s recycling program, and another to institute a citywide 311 complaint/info hotline — sailed through with unanimous approval at Monday’s Board of ...

ATLANTA - After a chance encounter with a homeless mother and child at an Atlanta shopping center, Ruby-Beth Buitekant wanted to help. She dialed ATL 311. "I decided this would be a perfect ...

NEW ORLEANS (WVUE) - As usual, calls came into the 911 call center at a rapid pace Tuesday (Jan. 2), but something was different. “You need police, fire or EMS?" asked Demetrice Parker, a 911 operator ...

Today Grand Forks will debut its new 311 system for non-emergency calls and inquiries. The system will send calls to the city's Public Information Center during normal business hours and allow the ...

KALAMAZOO, MI — A new phone line gives Kalamazoo residents one-stop access to non-emergency city services. Beginning March 11, residents can dial 311 to be connected to a city operator who can connect ...

Select an option below to continue reading this premium story. Already a Honolulu Star-Advertiser subscriber? Log in now to continue reading. Q: How do you know when to call 911, versus using the app?