Nearly 9 in 10 customers would purchase from a brand again following an amazing experience, according to a Verint survey.

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

Strategic Partnership to Drive Growth and Innovation LONDON, June 27, 2025 /PRNewswire/ -- AMADA UK, a division of the global AMADA Group, has announced a strategic partnership with OSF ...