Nearly 9 in 10 customers would purchase from a brand again following an amazing experience, according to a Verint survey.

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

Sitecore.ai helps marketers explore the future of digital customer engagement SAN FRANCISCO, June 25, 2025 /PRNewswire/ -- Sitecore® today announced the launch of Sitecore.ai, a bold new digital ...

When it came to growing their national e-commerce business, Southside Market & Barbeque needed to reach more customers ...

THE HIDDEN COSTS OF POOR CUSTOMER SERVICE. ... Customer experience is one of the key ways we try to add value—not just in the services we deliver, ... Delivering a consistently great customer ...

By J. N. Halm Kendrick Lamar’s performance during the Super Bowl LVI Halftime Show on February 9th, 2025, will go down as one ...

Fractal ( a global provider of enterprise AI solutions and services to Fortune 500® companies, today announced that it has been named a 'Leader' among Customer Analytics Service Providers (CASPs) in ...

Collaboration has seen consistently low levels of cancellations, with operational costs expected to reduce by £50 million ...

U.S. Sens. Tammy Baldwin (D-Wis.) and Roger Marshall (R-Kans.) on June 18 reintroduced the Reliable Rail Service Act to ...

Sir Rocco Forte, chairperson of Rocco Forte Hotels, writes about attention to detail and dedication to services — and the ...

For many, retirement isn't about stopping completely; it's about shifting gears. If you're a senior looking to stay active, ...

Sarah Joyce, director of optometry at Specsavers, and Kirsteen Newman, head of dispensing development, tell OT why a ...