We speak to Tom Eggemeier, CEO of Zendesk, about how AI will change the work that CX teams do, its recent foray into the ...

All of these companies based in the Chicago metropolitan area made Inc.’s 2025 Best Workplaces list. Inc. Magazine released ...

In this article, we’ll delve into why a CRM is a game-changer for restaurants eager to elevate their operations and boost ...

Strategic Partnership to Drive Growth and Innovation LONDON, June 27, 2025 /PRNewswire/ -- AMADA UK, a division of the global AMADA Group, has announced a strategic partnership with OSF ...

Nearly 9 in 10 customers would purchase from a brand again following an amazing experience, according to a Verint survey.

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

When it came to growing their national e-commerce business, Southside Market & Barbeque needed to reach more customers ...

Forbright Bank offers high APYs and a strong environmental mission -- ideal for online bankers who care about their money and ...

Collaboration has seen consistently low levels of cancellations, with operational costs expected to reduce by £50 million ...