Customers can book appointments directly on decathlon.fr, either from the product page or the dedicated service page. After email confirmation, the customer is connected with a human sales advisor ...

“We wanted to change how the employee is interacting with the customer from A to Z,” Leon says. There are learning curves here, of which Decathlon ... has average basket sizes of $90.

If that customer keeps the goods, Decathlon has automated the transaction ... These include RFID-based basket checkouts that automatically read the 98 per cent of Decathlon’s 100,000 products ...

customer questions and service requests is the UK division of French multinational, Decathlon. It had to cope with, among other things, a 4.5x increase in in-bound Facebook Messenger requests in just ...

Sports retailer Decathlon is closing its loyalty scheme meaning any leftover ... "However, we have decided to discontinue our customer loyalty points scheme." ...